Thursday, July 10, 2008

How's it going ... The New Ebay Feedback System

Hello Everyone,

Since the new feedback system took effect I can say that it has done better however those bad sellers still find new ways to revenge themselves by leaving replies to the feedback received which isn't bad cause now someone's feedback speaks for itself.

However, In the case of bad sellers it appears that ebay has decided to take a step back to suspension, before it used to be 5% of feedback (totalling neutrals and negatives) would be a cause for suspension based on the total over the last 6 months.

I would like to see Ebay do something more in regards to those repeat offenders... I understand that Ebay will tolerate bad powersellers more so than your occasional seller but they need Ebay as well... I'm thinking of a considerable amount $$ for getting an account restored would definately make more of a dent.

Roger jr

Sunday, February 10, 2008

Ebay New Feedback System for A Greater Good

Hello All,

Well, good news finally Ebay is planning to change their feedback system to not allow the sellers negative feedback. There are petition sites now from sellers that disagree with this change however I believe it's for the greater good. There are far too many bad sellers out there that use the feedback system to discourage buyers from putting in negative feedback when it ought to be mentioned.

If you look at A Nightmare on Ebay, a post I created here during the holidays you could see that this seller truly abuses the feedback system. I even wanted to leave her negative feedback as well but I didn't simply because I feared a retaliatory negative from her and I didn't want any her to tarnish my 100% feedback rating.

Unfortunately, for the good sellers we cannot report bad payers but I can accept this sacrifice as a seller because I know that my product is good and it's all about customer service. Example: if a client of yours is about to leave you a negative they'll definitely let you know in advance to why giving you a chance to discuss the situation and I have no problems giving my client a discount to fix a situation. In other cases there are buyers who leave frivolous negatives well your overall feedback record will speak for itself because people can see that if you have 1 negative on 1000.... Chances are.

In Conclusion, I believe that Ebay has to do this change because they have way too many bad sellers that abuse the current feedback system. I believe that this will now encourage good buyers to come forward and give their feedback instead of saying nothing at all.

Thanks Ebay

Do you feel that Ebay monitors negative feedback closely enough ?